Artful paper goods are meant to arrive ready to give, use, and enjoy. We stand behind the pieces we make and want you to feel confident ordering from Sacred Moments Studio.
Defective items: 30-day reimbursement
If an item is defective, please contact us within 30 days of delivery at sacredmomentspress@gmail.com. Include your order number, a brief description, and clear photographs if possible. We’ll review the photographs first. Most concerns can be resolved without sending anything back, and confirmed defective products will be reimbursed. In the rare event that we need an item returned to review a concern, we’ll explain the next steps before you ship it. For a return requested specifically to review a suspected defect, the customer is responsible for return postage.
If we send the wrong item
If we make a mistake with your order, please email us with your order number and let us know what arrived. We’ll send the correct items at no additional cost. For a smaller mix-up, we may invite you to keep the incorrect items with our apologies. For larger orders or substantial errors, we may ask you to return the incorrect items; when the mistake is ours, we’ll provide return instructions and cover the return shipping.
Questions about your order?
We don’t accept returns for products that arrive as ordered and described. Custom orders are also non-returnable unless defective. But if something about your order concerns you, please reach out. We care about your experience, and we’re always happy to listen and see how we can help. Please don’t send anything back unless we’ve asked you to.
Free standard U.S. shipping is always included in our listed shop prices. For help with an order, contact sacredmomentspress@gmail.com.